Last updated: June 2026

Perishable Products — No Standard Returns

Because our products are perishable food items, we are unable to accept physical returns. All sales are final once an order has shipped.

That said, we stand behind every loaf we ship. If something is wrong with your order, please reach out — we will make it right.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or with incorrect items, please contact us within 5 business days of delivery with the following:

•       Your order number

•       A description of the issue

•       Photos of the damaged or incorrect product and packaging (if applicable)

We will review your request and respond within 2 business days with a response to guide resolution, which may include a replacement shipment or a refund.

Order Cancellations

Because orders are processed quickly after placement, cancellations are only possible before your order has entered fulfillment at our warehouse. If you need to cancel, please contact us immediately at: support@alvaradostreetbakery.com

Once an order is in fulfillment, it cannot be cancelled.

 

Refunds

Approved Refunds

Refunds are issued on a case-by-case basis for orders that qualify under the conditions above (damaged, incorrect, or missing items). We do not offer refunds for change-of-mind purchases or orders that were delivered as described.

Refund Method & Timing

Approved refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. You will receive an email confirmation when your refund has been processed.

Payment Disputes

If you believe a charge was made in error or you did not authorize a transaction, please contact us directly before initiating a dispute with your bank. We're happy to resolve billing issues quickly.

Contact Us

For any questions about your order, shipping, or this policy: support@alvaradostreetbakery.com

We're a mission-driven, employee-owned cooperative and we stand behind every product we ship. If something isn't right, we want to know.